ATLAS CLIENT MANAGEMENT PRIVACY POLICY

1. Information We Collect

We may collect the following information:

Personal Information – Name, email address, phone number, business name, and other information you provide when signing up, booking appointments, or interacting with our chatbots and forms.

Account Information – Login credentials, settings, preferences.

Usage Data – Pages visited, clicks, time spent, IP address, device type, and browser type.

Communication Data – Emails, messages, calls, or SMS sent or received through the Service.

Cookies & Tracking Data – We use cookies, pixels, and similar technologies for analytics, personalization, and advertising.

2. How & Why We Use Your Information

We use your information to:

Provide, maintain, and improve our Service.

Respond to inquiries and provide customer support.

Automate follow-ups and review requests as configured by you.

Send marketing communications (with your consent, where required).

Analyze Service performance and optimize the user experience.

Comply with legal obligations.

3. Lawful Basis for Processing (GDPR & International Compliance)

We process your personal information under the following lawful bases:

Consent – When you have given clear permission (e.g., for marketing emails).

Contract – When processing is necessary to provide the Service you requested.

Legal Obligation – When we are required to comply with the law.

Legitimate Interests – When processing is necessary for business purposes that do not override your rights.

4. Data Protection & Security

We take appropriate technical and organizational measures to protect your data, including encryption, secure hosting, and limited access. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute protection.

5. Sharing of Information

We do not sell or rent personal data. We may share it with:

Service Providers – Such as GoHighLevel, payment processors, hosting providers, and analytics tools that help us operate our business.

Legal Authorities – If required by law, court order, or governmental request.

6. Data Transfers Outside Your Country

Your information may be processed and stored in countries other than your own (including the U.S. and Canada). When we transfer your data internationally, we take steps to ensure it is protected in accordance with this Privacy Policy and applicable laws.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, or resolve disputes.

8. Your Privacy Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.

Withdraw consent for certain processing activities.

Object to or restrict the processing of your information.

Request a copy of your data in a portable format.

File a complaint with your local data protection authority.

To exercise your rights, contact us at [Your Support Email]. We will respond within legally required timeframes.

9. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, analyze site traffic, and serve personalized ads. You can adjust your browser settings to refuse cookies, but this may limit some features of the Service.

10. Marketing & Communication

We comply with CASL, CAN-SPAM, and GDPR requirements for marketing emails. You can opt out of marketing messages anytime by clicking the “unsubscribe” link or contacting us directly.

11. Children’s Privacy

Our Service is not directed at individuals under 18 years of age, and we do not knowingly collect their information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Effective Date.”

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: [email protected]